“The Uh Oh”
January 30, 2017
Morning All, I hope everyone has a wonderful weekend, I have to say I just love Monday mornings, no fooling, it’s a new beginning, fresh start a clean slate if you will. Last week seemed to be more challenging than usual, I don’t know why, maybe it was having to work a full work week, it has been awhile since we had to do that. lol Today we are going to talk about something that happens to all of us from time to time and that is making an error, you know being human. We all have good days and bad days, and I don’t care who you are, we all make mistakes whether we want to admit it or not. I remember the first time I missed a mortgage, of course the client reported it to my boss at the time who took me in his office “to have a talk”. I was so upset I was literally sick to my stomach, he was very kind, together we figured out why it happened and l learned from that painful but important lesson. I have been abstracting for nearly 30 years and there have been a number of painful lessons during that time which have served me well in my pursuit of title perfection. Here at Punctual we have in place a set of checks and balances to make sure that we are providing the most timely and accurate title reports to our clients, and to me it is only an error if it gets to the client. Our abstractor run sheet, which is a major part of PABS, may seem repetitive but it was designed with mistakes in mind. Common errors were tracked and strategies for eliminating them were built in to our software, so we all need to make sure we are filling it out in its entirety, all information requested is there to keep errors from occurring. If something is not provided, tell us why, if something doesn’t seem right point it out. Abstracts tell a story, you are the author, you may be very familiar with that story today, but what about a year from now? Filling out the run sheet leaves us a trail of bread crumbs for the future so we can see what path was taken and why. So there ya have it, we are all human and with communication and teamwork we can make what we do seem easy, Happy Monday everyone and enjoy your clean slate.