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As Founder and Chairman of Punctual, Steve opened his doors in 1993. Having been an abstractor since 1985 and running all departments both solely and with a small Management Team, Steve has elevated Punctual to one of the largest privately owned abstracting firms in the State of Louisana and Mississippi. Throughout the last 25 years, Steve Sr. has provided a wide variety of products and services to the public using the latest advanced technology to ensure fast, accurate, and reliable abstracts to the Gulf South region.
Steve Jr. has been with us since 2012. As President & COO, Steve Jr. oversees daily operations for each department while working closely with Melissa Buras to carry out significant changes or head company events. Steve Jr. creates enhanced strategies and policies for the company while articulating these changes to the team members. He works tirelessly to ensure that employees are aligned with the company’s goals and upholding Punctual’s mission statement – ‘Providing Quality Abstracts in a Timely Manner.’
Pamela has been with Punctual since 2013. She started off in the Doc Prep Department and quickly moved on to assist in the Customer Service Department. After logging rejections from clients, she has worked diligently to monitor errors and make improvements in each department and has initiated employee and vendor monthly scorecards. She is also responsible for monitoring all other departments and pinpoint areas of improvement and growth while also keeping a close eye on performance, production, and evaluations is another priority. Pamela will also maintain new recruits, employee anniversaries & evaluations, as well as mentoring & training on an ongoing basis. Directors and Supervisors should report to Pamela to address concerns or resolve issues.
Donna initially joined the Punctual family in 1997 and was hired to be a typist/reviewer because of her prior abstracting experience. Her role grew along with Punctual and eventually was promoted to department head for one of our major clients. After a 5 year absence, Donna returned and has been with us for nearly 10 years. With 25 years’ experience in this industry, she is our lead abstractor for Commercial and Project files, and she is assists our in house abstractors with department processes and procedures. In addition to her current role, Donna will now be to assisting Melissa with maintaining client inquiries, quoting project abstracts, and leading our Deed Prep team.
Amy has been with Punctual since February 2013. She was hired on to assist in our Status Department. Her abilities quickly earned her the title of Lead Status Liaison. Amy then went on to assist in the Orders Department. In this department she works hand in hand with management to ensure all client requirements are met. Her knowledge in these different departments has led her to her new role as Director of Front-End Operations. In this role Amy will oversee the entire department on a daily basis; ensuring each employee is on task, working efficiently and production goals are met. She will remain in constant communication with the VP. The Order Department Team, Abstractor Services, as well as Status Team will report to Amy. Amy has also assisted in launching the Punctual Abstract Base System, PABS.
Scotti has been with Punctual since January of 2015. She started off in the Doc Prep department, quickly moved on to Data Entry and then Reviewer. Her ability to learn quickly coupled with her tremendous work ethic helped her achieve her goals of becoming an abstractor. Her knowledge in these different departments has led her to her new role as Director of Data Entry. In this role Scotti will oversee the entire department on a daily basis, ensuring the Data Entry team is on task, working efficiently and production goals are met. She will be in direct communication with the VP on Data Trends and individual employee goals and progressions. Reviewers and Data Entry Department should report directly to Scotti to address issues or concerns.
Rebecca has been with Punctual since 2012. She started off in the Doc Prep department and quickly moved on to our Typing Department. While in the typing department Rebecca was able to learn the ins and outs of Punctual Abstract including learning how to abstract, assisting in our Customer Service Department, all while maintaining her position as Director of Document Recording. Her knowledge in the different departments as well as well as assisting in launching Punctual Abstract Base System, PABS, has led to her role as Project Manager. Rebecca will work on the Parish
Directory which will make Punctual’s work flow more efficient as well as develop Training Guidelines for employees and even certification for Louisiana Abstractors.
Vickie has been with us since 2007 and has the responsibility of maintaining all of the company’s finances. In Vickie’s position she will retain her responsibility of payroll, overseeing vendor payments, and maintaining employee benefit packages among many other duties. She has a team of specialists who assist her in various aspects of the company’s overall finances.
Shannon has been with Punctual since 2012 and maintains all Accounts Receivable. Her duties are to maintain client invoices and daily payments received, send monthly statements, and assist the accounting department as needed. She also handles account collections and reconciliation.
Rhonda initially joined the Punctual Team in 1997 as a field abstractor in Orleans Parish. After briefly working for a title company, Rhonda returned in 2005. With the knowledge she has acquired over the years, her expertise for residential properties in both rural and metropolitan areas has been a tremendous asset to Punctual. She works closely with Donna Hunter with multiple commercial/project abstracts as well as consults with In House Abstractors so that they can continue to learn the finer points of our craft.
Natalie has been with Punctual since 2005, joining our team shortly after Hurricane Katrina. She jumped immediately into abstracting exclusively in East Baton Rouge Parish, and then became an official In House abstractor covering multiple neighboring parishes and online parishes shortly thereafter. Now as a Senior Abstractor and the Lead Deed Prep Coordinator for our Deed Team, Natalie will also assist fellow abstractors with mortgage double-checks, remote training with some online counties and organizing and maintaining our Deed Team.
As Punctual Abstract’s Senior Software Developer, Nick is responsible for developing and maintaining the main, mission-critical application, PABs. Working closely with the management team, new features and functionality are discussed, approved and then added to the application. In addition to new features, issues with the existing codebase are tracked as they are discovered, and patches are pushed to production in a timely fashion. Nick’s other responsibilities include managing the server and technology on which the application runs, as well as identifying the best practices and standards for the hardware and software needed to have PABs as stable and robust as possible.
Lee provides attorney opinions and advises us and/or clients of legalities regarding real estate.